Support

Check the help and FAQ first; it covers the common account, import and Jellyfin questions. If you still need help, use one of the destinations below.

Account, imports and general help

support@boomerplay.app

For sign-in problems, import questions, missing data, bugs and feedback. Include your username, what you did, the exact error text and when it happened if you can.

Privacy and data requests

privacy@boomerplay.app

For access, correction, export or deletion requests. Do not include your password, Jellyfin access token or OAuth tokens.

Abuse and security reports

support@boomerplay.app

For impersonation, a malicious OAuth app, or a suspected vulnerability. Describe the issue without accessing other people’s data or disrupting the service.

What to include

• The username or email address on the account, if the request is about an account.
• The action you took, the result you expected, and the exact error message.
• The date and time of the problem, and whether it happens in more than one browser or device.
• For imports, the import type and the counts or error shown on the import page. Do not attach the original file unless it is needed and you are comfortable sharing it.

Do not send secrets

Never send your password, Jellyfin access token, OAuth client secret, refresh token or session cookie. The operator does not need them to investigate a normal support request.

Response times

This deployment does not publish response targets. A configured email address is the contact destination, but this page does not promise that the address is monitored or that a message will receive a reply. If the only destination is the operator website, use that site's published contact route. For a privacy request, the privacy@boomerplay.app destination is the intended path.

Account tools

Signed-in users can review Settings → Security for sign-in controls andSettings → Data for export or deletion. If you cannot sign in, use the privacy or support contact instead.